Introduction
At Open Junction Photography, we strive to provide exceptional photography services and products. We understand that circumstances may arise where you might need to request a refund. This Refund Policy outlines the terms and conditions under which we process refund requests for our various services and products.
Please read this policy carefully before making a purchase. By booking our services or purchasing our products, you agree to the terms of this Refund Policy.
Photography Services Refund Policy
Booking Deposits
When you book a photography session with Open Junction Photography, we require a non-refundable deposit to secure your date and time. This deposit (typically 50% of the total session fee) serves to compensate us for declining other potential bookings for that time slot and for preparation work conducted before the session. Therefore:
- Booking deposits are non-refundable under any circumstances.
- If you need to reschedule your session, the deposit may be transferred to a new date within 6 months of the original booking date, subject to our availability.
- Rescheduling requests must be made at least 14 days prior to your scheduled session.
Session Fee Refunds
For the remaining balance of your session fee (typically paid on or before the day of your session):
- Cancellation by Client:
- More than 30 days before the session: Full refund of the remaining balance (excluding the non-refundable deposit)
- 14-30 days before the session: 50% refund of the remaining balance
- Less than 14 days before the session: No refund
- Cancellation by Open Junction Photography:
- If we need to cancel your session due to illness, equipment failure, or other unforeseen circumstances, you will be offered the choice of rescheduling or receiving a full refund, including the deposit.
- Weather-Related Cancellations:
- For outdoor sessions affected by inclement weather, we will reschedule at no additional cost. No refunds will be issued for weather-related cancellations as these are considered rescheduling events.
Wedding Photography Refunds
Due to the significant planning and commitment involved in wedding photography, our refund policy for wedding packages is more structured:
- Booking retainers (usually 25-50% of the total package) are non-refundable under any circumstances.
- Cancellations more than 6 months before the wedding date: Refund of any payments made beyond the non-refundable retainer.
- Cancellations 3-6 months before the wedding date: 50% refund of any payments made beyond the non-refundable retainer.
- Cancellations less than 3 months before the wedding date: No refund.
- If the wedding is postponed rather than cancelled, payments may be transferred to the new date, subject to our availability.
Product Refund Policy
Digital Products
Due to the nature of digital products (including digital image files, presets, and educational materials), all sales of digital products are final and non-refundable once the download link has been provided or the product has been delivered electronically. We encourage you to carefully review product descriptions before making a purchase.
Physical Products
For physical products such as prints, albums, and other tangible items:
- Custom-Made Products:
- Custom products such as wedding albums, personalized prints, and custom framing are created specifically for you and cannot be resold. Therefore, these items are non-refundable once production has begun.
- If you need to make changes to your custom order before production begins, please contact us immediately.
- Standard Products:
- Non-custom physical products (such as standard prints or frames) may be returned within 14 days of receipt if they arrive damaged or defective.
- Products must be returned in their original packaging.
- Shipping fees for returns are the responsibility of the customer unless the product is defective or was sent in error.
Product Quality Guarantee
We stand behind the quality of our products. If you receive a product that is damaged, defective, or not as described:
- Notify us within 7 days of receiving the product.
- Provide clear photos of the defect or damage.
- We will offer a replacement, repair, or refund at our discretion.
Workshop and Event Refund Policy
For photography workshops, classes, and events hosted by Open Junction Photography:
- Cancellations more than 30 days before the event: Full refund minus a 10% administrative fee.
- Cancellations 14-30 days before the event: 50% refund.
- Cancellations less than 14 days before the event: No refund.
- You may transfer your registration to another person at no additional cost by notifying us in advance.
- If we cancel an event, you will receive a full refund or the option to transfer to a future event.
How to Request a Refund
To request a refund, please follow these steps:
- Contact us at [email protected] with the subject line "Refund Request"
- Include the following information:
- Your full name
- Date of purchase or service
- Order or booking reference number
- Reason for the refund request
- Any relevant documentation (receipts, photographs of damaged products, etc.)
- We will acknowledge your request within 2 business days and may request additional information if needed.
Refund Processing Time
Once a refund is approved, processing times are as follows:
- Credit/Debit Card Payments: 5-10 business days for the refund to appear on your statement, depending on your card issuer's policies.
- Bank Transfers: 3-5 business days.
- PayPal: 1-3 business days.
Refunds will be issued using the original payment method unless otherwise agreed upon.
Exceptions to the Refund Policy
The following situations are not eligible for refunds:
- Dissatisfaction with artistic style or creative direction when the delivered work is consistent with our portfolio and the agreed-upon services.
- Failure to show up for a scheduled session without prior notice.
- Changes in appearance or event details after photographs have been taken.
- Digital products that have been downloaded or accessed.
- Custom products where production has already begun.
- Requests made outside the specified timeframes in this policy.
Special Circumstances
We understand that extraordinary circumstances may arise. In cases of serious illness, family emergencies, or other significant events beyond your control, we may consider exceptions to our standard refund policy on a case-by-case basis. Supporting documentation may be required.
Please contact us as soon as possible if such circumstances occur, and we will work with you to find a fair solution.
Satisfaction Guarantee
While we do not offer refunds based on subjective dissatisfaction with creative direction, we are committed to your satisfaction with our services. If you have concerns about your photographs or products, please contact us within 14 days of delivery, and we will work with you to address your concerns, which may include:
- Additional editing of selected images
- A complimentary mini-session to capture additional photos
- Product replacements or adjustments
Changes to This Policy
We reserve the right to update or change our Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on this page. We will indicate the date of the most recent revisions at the top of this page.
The refund policy in effect at the time of your purchase will apply to your transaction.
Contact Information
If you have questions about our Refund Policy or need assistance with a refund request, please contact us at:
We aim to respond to all inquiries within 2 business days.
